When programming WordBrief© 365, great care was taken to ensure quality and functionality. Extensive tests were carried out before publication to intercept and handle any errors. However, there is no guarantee that an error will not occur in a wide variety of configurations and environments.
Should you ever encounter an error in WordBrief© 365, please use the information on this page so that the problem can be fixed with an update and a temporary solution can be found in advance until then, if necessary. If you have any questions, suggestions or criticism, just send me an email. Please describe the problem as detailed as possible. A screenshot of the error and/or a step-by-step description to reproduce the problem would then be very helpful.
Known issues
The selection for "Select Outlook contact" is deactivated
In the WordBrief settings, the selection for "Contact options" is deactivated
Background information
With WordBrief© 365 you can only access your default contacts if Microsoft® Outlook is installed and a profile is created. If this application is not installed together with Office or no profile has been created yet, this functionality of WordBrief is not available and is deactivated.
Answer
To have the full functionality of WordBrief© 365 available, install Microsoft® Outlook and make sure that a profile is configured for.
The Task Pane cannot be shown/hidden
Background information
The current design of WordBrief© 365 uses only the first instance or the first opened application window, which is displayed when Word starts. This means that the ribbon "WordBrief" is displayed in every window/document, but the functionality (and thus the mentioned Task Pane) is only available in this first window.
Answer
This behavior is a restriction of WordBrief© 365. To prevent this behavior, please use WordBrief© 365 in the first window/document of Word.
The ribbon is not displayed
The ribbon "WordBrief" is no longer displayed in Microsoft® Word.
Background information
If Word uses many extensions (COM Add-Ins), loading these extensions may take longer. In order for Word to start faster, it may happen that Word extensions are then deactivated. If WordBrief© 365 has been deactivated, the familiar ribbon is missing.
Answer
WordBrief© 365 must be activated for the ribbon to become available again. To do this, go to the File > Options > Add-Ins menu in Word and select "Disabled Items" from the Manage drop-down menu. Then click on the "Go…" button. Here you can reactivate WordBrief© 365.
The automatic update does not work
A new version is already available, but the existing installation is not updated.
Background information
Due to the technology used (VSTO), WordBrief© 365 is not automatically updated if the setup was downloaded to the local computer during the installation and the installation was started from there.
For the automatic update to work, the installation of WordBrief© 365 must be carried out via the offered link to the installation/download. Only then WordBrief© 365 will automatically update itself when an update is available.
Answer
Uninstall WordBrief ©365 and reinstall it directly from the download page.
